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How do I set up, change or cancel water and sewer service?
PROPERTY OWNERS (not rental units)
If you need to establish new service, change service or discontinue service, you should complete the utility change form available at this link. Property owners (not rental units) may also contact Krissy Shilts in the Utility Billing Department at 715-386-4765, ext. 128. A meter reading will need to be scheduled with charges calculated in order to close the account for the previous property owner.

RENTAL UNITS
All changes in the party responsible for the billing on rental properties must be submitted by the owner of the property in writing by using this form. All changes in the party responsible for the billing on rental properties must be submitted by the owner of the property in writing. For changes in ownership, a meter reading will be scheduled with charges calculated in order to close the account.

The City provides a notice to the owners of rental properties of unpaid utility billings within 14 days after the due date for the bill.

ALL CUSTOMERS
Please include a call back number in any voice messages or email messages, so the billling staff may contact you to make certain they have all of the information they need to establish service and so they have the opportunity to explain the billing process and charges to you.

Utility Billing

Show All Answers

1. How do I set up, change or cancel water and sewer service?
2. How can I pay and view my utility bill online?
3. Can I have my utility payment automatically withdrawn from my bank account?
4. When is my quarterly utility billing mailed to me?